【Return Request Instructions】
1. Please note: Once the item is opened, returns cannot be processed. We apologize for the inconvenience.
(The outer plastic film or the plastic bag containing the item is considered opened.)
2. Returns are not accepted if the item has been received for more than 7 days.
3. Please fill in your name, email address, mobile phone number, order number, and reason for return in the email. If you paid by a method other than credit card, you need to fill in the bank transfer account number. After receiving your return request, we will immediately confirm the return details with you.
4. Returned items must not be opened. Partial returns are not accepted. Please return the item in its original packaging. The returned item must include all items in this order (including gifts). If all contents of the order package are not properly packaged and returned intact, you will need to pay for the return postage yourself.
5. Once your return request is approved, we will have a courier pick up the item from the SF Express self-pickup point you provided. We will cover the logistics costs.
6. Used coupons become invalid after checkout, and cannot be retrieved after a return request is approved. We apologize for the inconvenience.
7. By submitting a return request form, you agree to our return policy and accept our handling of invoice cancellation and related follow-up matters.
【Refund Instructions】
1. If you paid by credit card, the refund will be processed online after the returned goods are received and the quantity is confirmed by our staff.
2. The actual refund processing date varies depending on the issuing bank. Please contact your issuing bank to confirm the actual processing date.
3. If you used other payment methods, you must provide the correct bank account number to complete the refund process.
Once you meet our refund criteria and the information is confirmed to be correct, we will refund the funds to your account within 10 days.
【Situations Where Returns Cannot Be Processed】
1. Returns cannot be processed if the 7-day cooling-off period has expired.
2. If any item in the order has been opened (e.g., the outer plastic film has been torn open or the product's plastic bag has been opened), the return cannot be processed.
3. If the returned item differs from the order, or if all items in the order (including gifts) are not returned and properly packaged, your return rights will be affected.
【Situations Where Refunds Cannot Be Processed】
1. If the bank account information is entered incorrectly, a refund cannot be processed.
2. If we are unable to contact you within 10 business days of submitting the return application form due to obvious problems with the information provided, your application will be cancelled.
3. If we have arranged for pickup, but the delivery person is unable to retrieve the item, your application will be cancelled. We apologize for the inconvenience.
Please note again... Consumers have a 7-day cooling-off period (starting from the day after receiving the goods). This cooling-off period is not a trial period. The goods must be brand new, unopened, and in their original packaging to be eligible for a return and refund. If the goods have been opened, a return and refund cannot be processed.
If you have carefully read and confirmed that you accept the above terms, please fill out our return application form. Upon receiving your application, we will process your return and refund as soon as possible.
Please note! By submitting your return application form, you agree to our return policy and accept our handling of invoice cancellation and related follow-up matters.
If you have any further questions, please click "Contact Shop Owner" in the upper right corner of this page to send a message, or WhatsApp us to our customer service hotline (+85268472646). We will answer your questions as soon as possible :)
